The premium chat room works best from an actual desktop or laptop computer. Mobile devices often times do not come with the necessary software to enable the chat room to load. Besides, the amount of information displayed in the chat room in the form of charts, trading platforms, and various other video feeds does not easily fit on a mobile screen, they are just too small. Our chat room is not a mobile friendly app!

If you are having trouble accessing the chat room from your mobile device, please attempt to access it from your laptop or desktop computer before submitting a support request as our support staff will be unable to assist you with issues related to your phone or other mobile devices.

Make sure that your laptop or desktop computer has the latest version of flash installed for your browser. The latest version of flash can be obtained by clicking this link.

Make sure that you do not have "block pop-ups" enabled, or if you do that you enable them for

Once you have made sure all of the above is in order, then this video explains in clear steps how to access our premium chat room. If for any reason you are unable to access it after having verified all of the above, please click the "Help" link in the menu at the top of this page, select "Contact Us" and then "Technical Support" and email us, we will make every effort to resolve your issues as quickly as possible.

  1. click login from the site header
  2. enter your username
  3. enter your password
  4. you will now see a "premium chat" link in our header, click it